Terms and Conditions

Move-Nest Property Limited (Company No. 16708319, registered in England and Wales) operates as a national booking platform for Energy Performance Certificates (EPCs) and related property services. All assessments are conducted by independent, qualified Domestic Energy Assessors (DEAs).

• We do not carry out EPC assessments ourselves.
• Jobs are referred to a DEA local to your area, who is either a sole trader or part of their own company.
• Move-Nest Property Limited is not liable for the conduct, professionalism, or outcome of the DEA or their submitted reports.
• Disputes must be taken up directly with the DEA's business or governing body.

• All payments are to be made to Move-Nest Property Limited in advance through our secure online system.
• DEAs must not be paid directly by customers under any circumstances.
• DEAs are paid by Move-Nest Property Limited after completion of the service.

3 or more working days' notice: You may cancel your booking for a full refund, processed automatically to your original payment method.

Fewer than 3 working days' notice: Cancellations are non-refundable.

No-show or no access: If you miss your appointment or fail to provide access, no refund will be issued.

DEA no-show: If the assessor misses the appointment, we will reschedule at no extra cost.

Reschedule requests must be made at least 3 working days in advance. We cannot guarantee acceptance of short-notice changes.

• You must ensure the property is accessible and safe at the time of the appointment.
• Inaccessible areas or unsafe conditions may result in the appointment being aborted with no refund.

• You must provide accurate information when booking.
• Failure to disclose correct property details may result in additional charges or cancellation.
• Deliberate misinformation may lead to cancellation without refund.

We cannot guarantee specific appointment times or the same assessor for follow-up work. All reports are subject to DEA judgement and EPC regulations.

• Move-Nest Property Limited is not responsible for any loss, damage, or delay resulting from third-party DEA actions or omissions.
• We exclude liability for indirect or consequential losses to the extent permitted by law.

Move-Nest Property Limited will not be liable for service failures due to events beyond our control including, but not limited to, natural disasters, illness, or internet outages.

We respect your data privacy. Your information is shared only with the assigned DEA for appointment purposes. View our Privacy Policy for more details.

These Terms are governed by the laws of England and Wales. Disputes will be subject to the exclusive jurisdiction of the English courts.

We may update these Terms and Conditions at any time. Material updates will be notified via email or site banner.

Questions about these Terms? Contact us:

Email: info@move-nest.co.uk