How can we help?

Enter your property address on the home page or click 'Book an EPC' in the navigation. Complete the short form with your property details, choose a date, and pay securely online. You'll receive a confirmation email immediately.

Yes. During booking you can enter any property address. The assessor will contact you to arrange access.

Property address, approximate age of the property, construction type, and contact details. The assessor will gather technical details on-site.

On the final review step of the booking form, click 'Have a discount code?' and enter your code before completing payment.

Prices depend on your location. Most areas are £75 for up to 3 bedrooms. London is £125. Each bedroom above 3 adds £10. There are no hidden fees.

All major debit and credit cards (Visa, Mastercard, Amex) are accepted via Stripe Checkout. We do not store your card details.

A payment receipt is emailed to you automatically after booking. It shows the amount paid and your booking reference.

Yes, provided you cancel at least 3 clear working days before your appointment. Log in to your booking tracking page and use the cancellation option, or email info@move-nest.co.uk. Cancellations within 3 working days are non-refundable.

If your assessor misses the appointment without contact, you are entitled to a full refund. Email info@move-nest.co.uk with your booking reference and we will process this within 5 working days.

If you cannot grant access and have not cancelled with 3 working days' notice, the assessment is treated as completed and no refund is due. See our refund policy for full terms.

Your certificate will be emailed and lodged on the government register within 48 hours of the assessment completing. You'll receive a notification when it's ready.

An EPC is valid for 10 years from the date it was issued.

Yes. Your certificate will include a list of recommended improvements. Common upgrades include loft insulation, cavity wall insulation, and switching to a more efficient boiler or heat pump. These can meaningfully raise your rating and lower energy bills.

Since April 2020, rental properties in England and Wales must have a minimum EPC rating of E. The government plans to raise this to C by 2030 for new tenancies.

Search the official government EPC register at mhclg.gov.uk. EPCs are stored against your property address.

A tracking link is included in your booking confirmation email. No account or password is needed — the link gives you a real-time view of your booking status.

Check your spam or junk folder first. If it's not there, email info@move-nest.co.uk with your property address and the approximate time you booked and we'll resend it.